Raffaele Sorrentino knows how to create a 5-star feeling. The former head concierge at the Hotel Adlon and his globally networked team of service specialists bring the carefree feel of the most select hotel into your home. Sorrentino is also responsible for the quality of service at the Andreas Quartier.
"If you ask managers and other executives what real luxury means to them, they always give the same answer: time. Whether they want it for their family, a time-consuming hobby, or just to relax with a good book, time is short and therefore precious. That's why the job of our Concierge Service is to make living at the Andreas Quartier as pleasant an experience as possible – so that people can enjoy their time at home, or maybe even have a little more of it for themselves.
Our concierges are therefore the first port of call for any arising issues. Be it everyday amenities or more unusual special wishes, we are the ones who make things possible for the residents. One word from them, and we take care of it.
We announce visitors, receive packages, make restaurant bookings, order taxis, and ensure that there are fresh bread rolls on the breakfast table on Sunday morning.
Apart from this "all-round feel-good service", we are also responsible for some less obvious things that help to ensure a carefree life at the Andreas Quartier. For example, our duties include coordinating cleaners or tradespeople, and our team always has its eye on security in the development as well – because a sense of security is part of the great quality of life at the Andreas Quartier.
Incidentally, it is not only to the owners of flats at the Andreas Quartier that our concierges provide their services. Those living in a serviced flat can also avail of assistance such as our cleaning service, and our team is a friendly, competent and perfectly networked contact point for the companies based here as well. We don't just take care of everything that makes life easier, we make working life more efficient too."